Mobile Usability Lab
VISION
To work in alignment with the innovation team to create the first mobile usability lab for user testing in Transamerica and put it into use.
My Role
Create a remote testing lab
Set up the the testing lab
Assist the Innovation team
Facilitate the testing sessions
Observe users
Team Involved
UX Designer | Moderator | Innovation leads | Stakeholders | Edge Research
Tools & Technology
Please refer to my blog post here
Process
Building the Lab/Experimentation
The images below show the initial experimentation phase and how I was trying to figure out the best use of technology based on mobility. The idea here was to be able to travel anywhere in the US with the equipment I bought to do mobile testing.
Execution
Los Angeles to Baltimore: Observation research facility
The gallery below takes you through a visual journey of my 2 day mobile research session with the innovation team in Baltimore.
